Received initial order with damage however customer service was excellent and immediately shipped replacement panels well packaged. Also thought I was receiving shaker style trim pieces however the ones I received were not they were an old style trim not which was shown in the picture.

LOVE this bed, it looks so beautiful. It's the perfect solution to keep functional and efficient space.

Very good quality materials use in it takes a 4 to 5 hours to assemble used the instructions and youtube video .One panel came with a little scratch, I contact customer support which answered the phone with no waiting time I got the replacement in 48 hours Very happy with my new bed

Excellent customer service , high quality construction!! Love it

We like the finished product but be aware you will need 1 to 2 full days assembling it, and two people for many of the steps. Assembly instructions were not the best. Illustrations in some cases were a bit inaccurate and terribly lacking in written instructions. Illustrations don't tell you everything! Customer service on phone was friendly and responsive on an issue we had prior to delivery. Beware, all four boxes it is delivered in are heavy, but the one with the steel hardware is especially heavy, well over 100 pounds.

The difference between good and great is in the details - of the mitered joints of the applied trim were more carefully executed this queen Murphy bed would be GREAT compromise for an office/ 2nd guest room.

Ordering process was straight forward and delivery was on time. Assembly is straight forward, just hace to follow the directions.

Really happy with my queen sized Murphy bed purchase! It looks great and is extremely sturdy, we were finally able to host our inlaws for an overnight stay with the new Murphy bed and they both slept safely and comfortably. Visually it looks great, very clean cut and discreet design. Comfortably sleeps 2 large adults and folds up and down with ease. Highly reccomend this company and this product.

This bed looks great in our guest room. I love how we can fold it away when we don't have guests staying with us and use the room as an office. The bed open is comfortable and looks great in the guest room space too. Absolutely love it! Great buy!

This product is perfect for space saving in an office which doubles as an extra bedroom. Very sturdy, assembly must have two people half the time. Be prepared when this product is delivered, extremely large heavy boxes.

It took my technically inclined friend and me almost 7 hours to assemble and install. Do not try this unless you are fit (the parts are big and heavy) mechanically skilled and have great patience. Also do not purchase if you cannot military press 30-50 lbs. This is heavy to operate once it is installed. A bit of specific feedback: 1. When assembling the bed frame, the main spine must go in a specific way, or the holes for the smaller channels don't line up. BUT - the instructions and any identifiers are consciously absent. We were unlucky and got it wrong and had to disassemble and try all the different ways before we figured out that there is only one way. 2. Something so simple - the 8-32 screws that hold the handle are not long enough to go through the paneling and into the threads of the handle. They must be at least 1-1/4" but the ones that came were only an inch. This required a trip to the hardware store. 3. The attachment of the bottom baseboard is cheesy. I ended up drilling and countersinking finishing screws to hold it in place. 4. The most confusing part of the instructions - is once you have the base all assembled and ready to screw into the wall and floor, They tell you to measure the sides and adjust to make sure the sides are even. There is no way to adjust anything. Everything only fits ONE WAY. That one left us scratching our heads. 5. Finally - the shaker molding on the front fits pretty well, but better get you caulking gun ready because there are gaps at the mitered corners.

Must be at least a two or three person assembly. Missing one piece. Item came dented. Boxes are very heavy and very large be prepared. Directions need more detail and steps, recommend reading them thoroughly ahead, it helped me a ton.

Looks great in the room and quality was much better than I expected. Instructions were a challenge but ultimately got it put together. Highly recommend a professional to secure to wall/floor.

One of the boxes got broken by the fork lift and there was a large scratch on one the inside of the right handed panel. From the picture online, I thought that the finish was better than just regular melamine (a little bit disappointed about that). All in all, it a good buy.

Enjoying it very much.

All the below being said, I am still happy with the bed and my guests find it comfortable to sleep on. I am excited to finally have a Murphy bed! One addition that could improve the product would be a backboard of some kind to reduce or eliminate the space between the bed frame and the wall so pillows don’t fall down during the night. Some of my qualms: - we were unable to find a video of this full build. The steps we for which we needed clarity weren’t included in the short, silent video we did find. -Searching the product # showed us to similar but non-exact product instructions. -the instructions exclude info on extra pieces.. for instance, I have an extra bed slat with no idea as to where it should be placed (if at all). -additional guides or pilot holes on the door panels would have made easier lining up the aesthetic pieces. Right now, they’re on but they could look better (I suggest having 2 people for this step).

The quality of the steel bed assembly was great good heavy duty hinge system.

Love the new bed for my guest / workout room. Took a long time to install but worth it!

We love the bed. It works perfectly and holds our 12” pillow top mattress easily. Everything arrived properly packaged, no damage, no missing parts, and my husband took his time building it so no stress either! We had an issue with the delivery but Bestar took care of everything. Their customer service is outstanding.

Not as easy to assemble as one would think

it is exactly what we wanted.

It was a lot of work to put together but completely worth it, the bed works well and the many YouTube videos gave lots of tips. The instructions could use more detail as the bolts all appear to be the same size in the pictures, there is no scale or labelling on the bolts so there a 'logic puzzle' on each page while we figured out which screw or bolt was intended. The only odd issue is that Bestar doesn't address the issue at the Gap at the head of the bed. It is more than 8" and without filling it in pillows disappear and you cannot sit up to read. We built two large supports out of poly foam board (sturdy but light) and have covered it with fabric. It was a lot of additional work but it is a complete success.

I love this bed, my houseguests love it, and I know i made the right choice selecting this product above all others. That being said, assembly is no joke. Thank goodness I called customer service when it arrived and was told there are YouTube videos that accompany the printed instructions (which were insufficiently detailed). The YouTube videos were a game changer. I'm a fit, middle-aged female who lives alone, and did it almost all myself. I only needed help lifting the cabinet frame from the floor to the wall, which a neighbor helped me for the minute that took. Total assembly was 8 hours, including time to take inventory, sort all the parts & hardware, watch the videos, and get the mattress on. A word of caution, make sure that the mattress is affixed to the bed's slats in some way. Originally, my mattress was staying up vertically in the cabinet, but since it has straps, I just tied them to the slats so they stay together. Ultimately, it was a success! The only piece that didn't match up was the last & final step, the top of the cabinet's molding. I called customer service the next day and was instructed to just nail it to the frame. I already had appropriate nails for it, so I was glad not to have to wait for any parts. Overall, its perfect for my home. I got it on sale, so even though they're very expensive, I know I got the best possible price. The color and finish look great, assembly was feasible for one, and it works like a breeze!

Our office also became a legal bedroom with the addition of the Queen Wall bed and attached cabinet for hanging clothes. It looks fantastic. We had to hire someone to put it all together. Many parts and heavy pieces was too much for us seniors. It is important that a handyman knows what they are doing when it comes to putting this furniture together. Before I made the purchase, I recruited someone to do the assembly and installation on my wall. The handyman felt the instructions were good and the customer service support was great. Also important is finding an appropriate mattress that fits the depth and weight requirement. If the mattress it too heavy, it will be hard to pull down the daybed. If the mattress is too light, you can request weights from customer service to help. My mattress was 12 " thick and was getting stuck in the frame so customer service sent me a strap to hold the mattress to the frame. In my opinion, this should have been included in the shipment but it was offered free upon request.